Cynthia Spencer Hospice
Manfield Health Campus, Kettering Road, Northampton, Northamptonshire, NN3 6NP
2,490
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Cynthia Spencer Hospice
2021-11-27
Person
4
5
0
Review of Hospice @ Home
27th November 2021
The hospice at hoe ladies were very kind and thoughtful. They gave my wife and I great comfort during my wife, remaining time. With their helpful support. The final days, including funeral. { }/care/time were spoken about with dignity. We had peace of mind. Thank you all.
Cynthia Spencer Hospice
2021-11-25
Person
5
5
0
Review of Community Specialist Palliative Care Team
written by a patient
25th November 2021
Was treated with respect and compassion. Full understanding of my needs and feelings.
Suggested improvements
Nothing could have been done better.
Cynthia Spencer Hospice
2021-11-20
Person
4
5
0
Review of Cynthia Spencer Hospice
written by a family member
20th November 2021
Lack of Tv service.
2022-03-07 15:27:37
Response from Cynthia Spencer Hospice
Thank you for your feedback. There were problems with the TV system and it took a considerable time for us to identify the problem and get an external company in to sort the issue with the WIFI router.
Cynthia Spencer Hospice
2021-11-20
Person
5
5
0
Review of Hospice @ Home
20th November 2021
We had the mask wonderful person, she looked after my late husband with extra, { } dignity. She not really looked after my husband but the whole family./nThe { } who cannot in were also wonderful.
Cynthia Spencer Hospice
2021-11-20
Person
5
5
0
Review of Hospice @ Home
written by a family member
20th November 2021
Cynthia Spencer Hospice
2021-11-20
Person
5
5
0
Review of Hospice @ Home
20th November 2021
Following my husband's discharge from the hospital when you discovered he has a severe bed some on his sacrum which we were manicure of your provided fantastic care for him. Care I would have expected in the hospital which was looking. We all felt as a family surrounded by love by the whole team so thank all your team for their input. It was wonderful.
Cynthia Spencer Hospice
2021-11-20
Person
5
5
0
Review of Cynthia Spencer Hospice
20th November 2021
Reassuring and always someone available for me to talk to if needed.
Suggested improvements
Sometimes the bell is not answered very quickly or it takes a long time to get things.
2022-03-07 15:27:22
Response from Cynthia Spencer Hospice
Thank you for your feedback. This feedback has been shared with the team in the Hospice.
Cynthia Spencer Hospice
2021-11-20
Person
4
5
0
Review of Hospice @ Home
20th November 2021
Compassion, listening, support, flexibility, nothing was too much trouble. We could not have asked for better service.
Suggested improvements
It took a while for support and routine to be set up. If that could have been achieved quicker, we would have appreciated it.
2021-12-06 09:45:02
Response from Cynthia Spencer Hospice
Thank you for your feedback. We are working regularly with our referrers to get referrals as early as possible. We are also exploring how we can get care planned for patients as soon as possible after receiving the referral. We will ensure the team is made aware of this feedback.
Cynthia Spencer Hospice
2021-11-20
Person
5
5
0
Review of Hospice @ Home
20th November 2021
Everyone who provided support to us was excellent professional and skilled at their and we could not have managed without them - thank you!
Cynthia Spencer Hospice
2021-11-18
Person
4
5
0
Review of Hospice @ Home
18th November 2021
I appreciated having someone I could rely on to take care of my husband while I did something else. Even if I remained at my husband's side the carer was so knowledgeable that I felt relieved that I did not have to make decisions about his care on my own.
Suggested improvements
I would have liked planned regular contact with the team not as randomly as it was.
